Scullery & Holz Interiors Pty Ltd - Problems with them

They are better known to us as

SKULLDUGGERY & HOAX

We have had multiple problems with Scullery & Holz Interiors Pty Ltd

Hi,
We were without a kitchen from 18th September 2010 until 24th February 2011. This has been a most traumatic and costly experience with Scullery & Holz Interiors Pty Ltd - an absolute nightmare.
Beware of Scullery & Holz Interiors Pty Ltd and especially Stefan Mayer who is most obliging and attentive until a contract is signed and the substantial deposit is paid. From that point onwards dealing with Scullery & Holz becomes a nightmare.

Scullery & Holz Interiors Pty Ltd is a business that is incapable of fulfilling it's contractual obligations - most certainly this has been our exasperating experience with them.
Anybody out there thinking of doing business with Scullery & Holz Interiors Pty Ltd of 525 Willoughby Road, Willoughby NSW 2068, phone 61 (02) 9958 4811 please check them out here and at:

Scullery & Holz Interiors pl ABN91102846284 (a site especially set up for customers to leave comments)

http://www.localbuzz.com.au/business/scullery-and-holz-sydney-pty-ltd/85623
(you may need to copy and paste the web address above if it does not appear as a link).
Scullery & Holz are most attentive until the contract is signed and a substantial deposit taken ( they are not supposed to take more than 5% of the contract price at the time the contract is signed and they are supposed to provide the Home Warranty Insurance cover at that time). Once they get your money they are virtually impossible to contact, and neglect to get anything done. Phone calls, when answered, are not much use. Many promises will be made, and then when these are not kept, excuses will be made followed by further assurances which are also not honoured. These are delaying tactics used by the company.
When we decided to replace our kitchen early in 2010 we looked at quite a few showrooms and finally were trying to decide between two companies on our short list:
Scullery and Holz Interiors Pty Ltd in Willoughby and

Mobalpa Kitchens in Drummoyne.
Stefan Mayer, the owner of Scullery & Holz Interiors Pty Ltd was most attentive to all our enquiries and promptly provided us with a complete set of drawings for the proposed kitchen. Our telephone calls were answered instantly and upon making changes to the plans Stefan Mayer immediately produced new sets of drawings ( on four occasions).
Sadly, this early attention to our calls and enquiries prompted us to sign a contract with Stefan Mayer of Scullery & Holz Interiors Pty Ltd.
Our experience with this company has been a nightmare. We were without a kitchen for eight months. They abandoned the job after having failed to complete it by the fourth promised finish date. Now sixteen months since signing the contract with them, we are still waiting for Scullery & Holz Interiors Pty Ltd to refund us the $13,296.47 we paid in excess of the contracted price to have our kitchen finished and all their errors corrected by another contractor.

We signed a contract with Stefan Mayer of Scullery and Holz Interiors Pty Ltd on 30 June 2010 for a kitchen with a contracted price of $41,780.00 scheduled to start at end August 2010 and promised for completion within eight weeks. This company took a deposit of $11,000.00 and then failed to perform. Once the deposit was paid, Stefan Mayer was virtually impossible to contact.

Scullery and Holz:

failed to provide us with Home Warranty Insurance,
failed to engage only licensed contractors and
failed to start the job at the end of August 2010
failed to keep their promise to complete the kitchen on four separate occasions:
26th October 2010;
20th November 2010;
20th December 2010 and
24th January 2011
failed to order the cabinetry until mid November 2010 (20 weeks after taking the deposit
failed to pay the cabinet maker- prior to expecting them to allow for pickup.
We got delivery of the cabinetry on 7th December 2010 by going to Lovely Kitchens ourselves and paying Scullery & Holz in advance at the factory. There were numerous design faults that Scullery & Holz were unable to fix themselves. One week after delivery of the cabinetry they commenced installation. Their installer then walked off the job on the 18th December. On 20th December they promised to finish the kitchen by 24th January 2011. Scullery & Holz closed for the Christmas holidays on 23th December 2010 sending us an e-mail instructing us to immediately pay the balance of the contract price to their bench top supplier before they would start our bench tops.
Had we done this we would have paid the full amount of the contract price to Scullery & Holz. We would have had a kitchen that was not even correctly installed, with cabinetry and fittings in disarray and that were not according to our requirements, without bench tops, without appliances installed and connected and cabinetry unpainted. In the end they virtually abandoned the job and it was then finished by Lovely Kitchens costing us an additional $13,296.47 over and above the contract price. Scullery and Holz failed to keep their promise to reimburse us for any amounts we paid Lovely Kitchens to finish the job they could not complete themselves.